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Return Policy

SHIPPING RATES
We proudly ship (Monday through Friday) through the Taiwan Post. Please use our Shipping rule during checkout for accurate shipping rates. Price* includes packaging, handling, and service fees, associated with shipping your goods. 

SHIPPING POLICY
Tracking numbers are provided via order detail at the time of shipment. 

Any shipping charges incurred due to exchange for store credit are the responsibility of the customer.

The customer assumes responsibility for any additional charges on rejected packages. This includes any orders returned due to non-claim, incorrect address, etc. Hanson Chien Production is not responsible for customs fees incurred from imported goods. We appreciate your understanding.Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.

In rare cases, the amount paid for shipping may not be enough for the requested service. In those instances, we will do our best to let you know that a different shipping method may be required or additional fees needed in order to ship by the selected method. We reserve the right to change the shipping method for any reason.

LOST/STOLEN PACKAGES
Once orders have left our warehouse, Hanson Chien Production cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance. In the event of a replacement being mailed, Hanson Chien Production reserves the right to mail the replacement via any shipping method available.

RETURNS & EXCHANGES
Hanson Chien Production will gladly exchange or return any damaged items (still sealed in new condition) purchased on www.hanson-chien.co within 30 days of the original order. Because many of our products are limited, we cannot offer refunds or credits on opened/used items.

RECEIVED A WRONG ITEM?
While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please contact us and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange or credit.

WHY IS MY ORDER DELAYED/NOT SHIPPED?
While we do our best to mail out all orders within 1 business day of that order being placed, there are various resons. We apologize for this inconvenience and ask that you let us know as soon as possible of the damage. Any damage claims made on an order must be submitted via email to contact hansonchienproduction@gmail.com within 7 days of receiving the package. Please include your order number and pictures of the damaged items and packaging.

In the event the damage is caused by you or your postal service negligence, we reserve the right to refuse sending a replacement or issuing a refund. Any claims made after 7 days from receiving the product will not be considered for reimbursement or replacement. Also, do not discard the damaged item. You may be asked to return the damaged item prior to receiving a replacement or reimbursement.